Terms and conditions

Terms and conditions

These are the general terms and conditions which apply to your purchase of goods from Al Doshag Online Store through our website at www.aldoshag.com. It is available on the Al Doshag website Terms & Conditions page.

Al Doshag Online Store, when we talk about Al Doshag in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from Al Doshag and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from Al Doshag Online Store.

We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply on all new orders after posting the changes on Al Doshag Online Store. You should review the general terms and conditions and return policy posted on Al Doshag Online Store page before each request.

If you have any questions concerning with these general terms and conditions, return policy, products, or “Al Doshag Online Store”, please contact us on this email: info.aldoshag@gmail.com

Refund Policy


Where most of our products are made by order, therefore, Al Doshag don't accept REFUNDS.


Exchanges (if applicable)


We only replace items if they are defective or damaged and this should be inspected on the time of recipient. If you need to exchange it for the same item, contact us on info.aldoshag@gmail.com

You will be responsible for paying for your own shipping costs for returning your item(to exchange it if it is damaged). Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

Information about “Al Doshag Online Store” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to insure the accuracy and validity of all information contained on Al Doshag Online Store, including product descriptions' and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on Al Doshag website ASAP, if we find that this error has any impact on your order we shall try to inform you.

Colors

Colors of products shown on website depend on many factors - including display settings used on the site; products shape and sizes. It may appear different in reality than the screen. We provide dimensions and measurements with the descriptions of products; it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only; in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive.

Validity of information

Al Doshag assumes the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. Al Doshag shall not be responsible if otherwise happens.

Protection

We shall do our best to have our website free from any viruses; you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

Be cautious!! You may encounter many pseudo Al Doshag websites, which may seem similar to the official website and claim selling our products. Al Doshag is not responsible for any fraud or fraudulent attempts by other websites. The official Al Doshag website is: www.aldoshag.com

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall contact you and refund your money back.

The eligibility to order and purchase our products

Unless you are 18 years old or older you may not purchase from Al Doshag website. You should provide a valid email, a cell phone number that you can be contacted through easily.

Although we sell children’s products, it must be purchased by adults only; all products sold by “Al Doshag Online Store” are for personal use only; none of these products are authorized for commercial or industrial use, unless it is explicitly stated.

Acceptance of the purchase order

Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; with any amount owed.

Prices

All prices listed on “Al Doshag Online Store” are Al Doshag prices, unless otherwise stated. Prices listed do not include delivery. Delivery fees will be added to the total price of your order according to the following paragraph.

In most cases delivery fees that you paid are those provided by “Al Doshag Online Store” when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature and the value of your product. For more information concerning delivery fees please refer to our delivery information.

Product availability

Although we constantly check the accuracy of our stock on “Al Doshag Online Store” and its compatibility with the physical inventory in our warehouse, error may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. We shall offer you the option of reconfirming your order according to the correct quantity available in stock or to cancel your order if you wish. If you wish to cancel your order due to incorrect stock data or if we fail to provide the product you ordered, we shall return your full amount as soon as possible according to our Refund policy, in refund section. In case we fail to contact you using the contact information you provided when placing your order, we shall deal with the order as cancelled and the whole amount will be refunded according to our Refund policy in the refund section.

Delivery Policy: “Al Doshag Online Store”

The Terms and conditions (“Delivery Terms”) will be enforced on delivering our products to you, which you bought through the internet from our website www.aldoshag.com. Please visit “Shipping Policy” for more information about our delivery service.

Delivery through the internet is provided through Intermediary Companies (referred here as “Intermediary” with the pronoun “we” and its derivatives) When we refer to the pronoun “you” or its derivatives we mean the buyer of the products and the user of delivery service through the internet.

We have contracted Intermediary Companies to provide home delivery. Nevertheless, we shall remain responsible for the performance of home delivery service to you.

We shall do our best to deliver your products according to delivery date agreed on, but please note that all delivery dates provided through “Al Doshag Online Store” (either on the website or by phone or email) are estimated dates, delivery timing may differ.

Al Doshag reserves the right to change the terms of delivery at any time. Any changes in delivery terms become valid on all new deliveries, which are made after posting the new changes on our website. You should check delivery terms posted on Al Doshag website before each new delivery order.

Delivery locations

We shall deliver purchased products to the address specified in the purchase order. Delivery location must be within the delivery locations specified in the “Shipping Policy” page. You assume responsibility to be present in the delivery address or location on the date of delivery; we reserve the right to check the recipient data to insure that the customer had received his order.

Delivery Dates

We strive to deliver your order within the days specified when placing your order, depending on the availability of products in stock¬ unless otherwise has been agreed upon.

You have to check your email to make sure your order has been received and make sure you are present in the address provided on the date of delivery. In case you cannot be present on the specified time, you have to inform us to change the date of delivery in the nearest possible time. At least 24 hours ahead of changing the date of delivery by emailing us on info.aldoshag@gmail.com.

If your purchase is not available, we shall contact you to inform you and give you the option of either cancelling the unavailable product and keep your order or cancel the whole order.

Delivery charges are set depending on location, city and the type of order whether it is a small package or a large item.

Prices

In most cases, delivery fees that you pay are those provided by “Al Doshag Online Store” when you placed your order. Delivery fees are calculated according to your location, measurements, weight, size, nature and the value of your product. For more information concerning delivery fees please refer to Shipping Policy page.

Delivery Arrangements

Once you implement your order online, we will send you a letter of confirmation by email.

On delivery, please check all products delivered, its physical condition and if number of packages are correct.

 

Accepting receiving the delivery without hearing from you by email any complains confirms that the delivery process had been completed, the number of your packages, and that the delivery didn’t cause any damages to your properties, and that the products delivered were “free from any damages” and that you are happy with the service you have received.

If there are any clear damages, missing items, or incorrect items, please notify on time of delivery. Missing, damaged or incorrect items will be exchanged and You will be responsible for paying for your own shipping costs for returning your item (to exchange it if it is damaged). Shipping costs are non-refundable. 

Once you receive your order personally (or by your representative), you become the owner of those items and you would be from that time responsible for it. That means you will be responsible of any damages or loss that may occur later.

Damaged Products

If you find out that packages have any damaged items or have any defects (when received), you must notify us about all damages and defects by emailing us on info.aldoshag@gmail.com to insure the order as soon as possible after delivery.

You must keep any damaged item for examination when delivered later. If you get rid of any damaged items before we have the chance to examine it, you will affect any claim for replacement.

Once it is proven our responsibility for any damaged item, we shall deliver it to you, or if we fail to do so, we shall refund you with the full amount you paid for it with no delivery charges.

Responsibilities

In case of any unexpected circumstances (similar not limited to: truck crashes, road accidents, traffic jams, or severe weather conditions etc...), we shall do our best to contact you to reschedule or rearrange a new date and time for delivery. We shall not be responsible for any losses arising from delivery delay that are beyond our control.

We shall repair any damages caused by our staff during their performance. However, we shall not be responsible for the cost of repairing any defects or damages preceded our online delivery.

We shall only provide delivery services for personnel or home use. You must agree not to use our online services for any commercial purposes or for resale. We neither assume any liability for any loss of data, or loss of business, or loss of revenue or business interruption, or any effect on your business reputation.

Questions about the Terms of Service should be sent to us at info.aldoshag@gmail.com